FAQ's

Frequently Asked Questions

Why buy from MotoMoms Decor?

We design and produce our wall decals and wallpaper in-house in Fishers, Indiana. We use genuine manufacturer inks that carry GREENGUARD Gold certification and offer a range of materials so you can choose the right product for your room and wall surface. If you need help before ordering, contact us.

What are wall decals?

Wall decals are decorative designs applied directly to a wall. Depending on the product, a decal may be made from thin cut vinyl with transfer tape or printed on a self-adhesive material. Check the individual product listing for its material and application method.

Where are you located?

We produce and ship our products from Fishers, Indiana, in the Indianapolis area.

What are your wall decals made of?

The material depends on the design. Some decals are cut from thin removable vinyl and use transfer tape for installation. Printed designs may use a self-adhesive vinyl or fabric material. The product listing identifies the material offered for that design.

How do I install a wall decal?

Read the instructions included with your order before starting. Let a rolled decal reach room temperature and lay flat if directed. Make sure the wall is clean, dry, sound, and suitable for the material.

Cut vinyl decals with transfer tape and printed peel and stick decals install differently. Follow the instructions for the product you received. You can also read our wall decal installation guide.

How do I install wallpaper?

Installation depends on the material you selected. Please use the guide for your wallpaper type:

How long should I wait after painting?

Wait at least 6 weeks after painting before applying peel and stick wallpaper or wall decals. Paint may feel dry before it has fully cured. If you are uncertain about your wall paint, test a sample on the actual wall before installing a full design.

Will wall decals adhere to every painted wall?

No. Adhesion varies with paint formulation, wall texture, surface preparation, moisture, and the condition of the paint. Specialty stain-resistant or highly washable coatings can be challenging for adhesive products. The wall should be clean, dry, smooth, and free of peeling paint. Review our wall preparation guide and test a sample if compatibility is uncertain.

Can I apply decals to textured walls?

Texture can reduce the contact between the adhesive and the wall. It can also show through thin decal material. Results depend on the type and depth of the texture and the material you choose. Contact us with a photograph of your wall before ordering if you are unsure.

Can decals be used in a bathroom?

They may work in a well-ventilated powder room or another area without frequent steam. Showers, sustained humidity, condensation, and temperature changes can reduce adhesion. Contact us about your room before ordering for a bathroom with a shower.

Can I apply decals to furniture, glass, or metal?

Some decals may adhere to smooth, clean, nonporous surfaces, but results depend on the specific material and finish. Test a small piece first. If you have a particular surface in mind, contact us before ordering.

Are your decals reusable?

Cut vinyl decals with transfer tape are not reusable. Some fabric-based decals may be repositioned during installation, depending on the product and the condition of the adhesive and surface. “Removable” does not necessarily mean a decal can be reused after it has been installed for an extended period. Check the product listing for details.

Will removing a decal damage my paint?

We cannot guarantee damage-free removal from every wall. Results depend on the paint's bond to the wall, how long the decal has been installed, wall condition, and removal technique. Remove decals slowly and carefully. Gentle warmth may help, but avoid overheating the wall or decal.

Do you offer samples?

Sample availability depends on the product and material. If a sample option is available, it will appear on the product listing or as a separate sample listing. We recommend testing a sample on the actual wall and ordering a wallpaper color sample in the same material you plan to purchase.

Testing a sample helps you make an informed choice, but it does not guarantee adhesion in every area of a wall or create an exception to our made-to-order return policy.

What if I realize I ordered the wrong size or material?

Contact us immediately with your order number. We accept change or cancellation requests within 1 hour of purchase if production has not begun. After that, a change may no longer be possible.

How do I check my order status?

Use the link in your order confirmation or shipping email to view available updates. If you need help, contact us with your order number.

What payment methods do you accept?

The payment methods currently available to you are shown at checkout.

Do you accept custom orders?

We consider custom requests based on the design and our production availability. Contact us with your dimensions, material preference, and project details before placing an order. Additional design or production charges may apply.

What are your shipping options?

Available shipping methods, charges, and estimated delivery times are displayed at checkout. Most orders take approximately 3 to 10 business days to produce before shipment. Carrier transit time is additional. Read our Shipping, Processing, Cancellations & Returns Policy for details.

Do you ship internationally?

Available destinations and shipping methods are shown at checkout. International orders may be subject to customs processing, import taxes, duties, or carrier fees charged in the destination country.

What is your return policy?

Our wallpaper, wall decals, murals, and personalized products are made to order. Correctly produced made-to-order products are final sale. Please inspect your order when it arrives and contact us promptly if it is damaged, incorrect, or appears to have a manufacturing defect. Read our full shipping and returns policy.

How do I contact you?

Use our contact page or email motomomsdecor@gmail.com. If your question concerns an order, include your order number.

Where can I read your privacy policy?

Our Privacy Policy explains how customer information is handled.