Returns, Cancellations & Product Issues

MotoMoms Decor wallpaper, wall decals, murals, and personalized products are made to order. Please review your selections, measurements, and shipping address before placing an order.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible. We accept cancellation requests within 1 hour of purchase if production has not begun.

After that period, a change or cancellation may no longer be possible because materials or production work may already have been committed to your order. An order cannot be cancelled after it has shipped.

If we cannot ship an order within the stated timeframe, we will notify you and provide the applicable option to agree to a delay or cancel for a refund.

Made-to-Order Returns

Our wallpaper, wall decals, murals, personalized items, and custom-sized products are produced for each customer. We do not accept returns or exchanges of correctly produced made-to-order products because of a change of mind, an ordering mistake, or a preference for a different color or appearance.

We recommend ordering a sample in the material you intend to purchase before ordering wallpaper for a full project. Screen settings, lighting, and material differences can affect how a printed color appears.

Inspect Your Order Upon Delivery

Open and inspect your entire order promptly after delivery, even if you will install it later. Before cutting, trimming, wetting, pasting, removing backing paper, or installing anything, check the product, material, dimensions, panel count, panel order, pattern scale, print consistency, and condition.

Report manufacturing defects, incorrect panels, missing pieces, incorrect pattern scale, or other fulfillment issues within 14 calendar days of delivery and before installation.

Report visible shipping damage within 7 calendar days of delivery.

Delaying installation does not extend these inspection periods. Keep the affected product, panel labels, shipping box, and packaging until we have reviewed the issue.

Manufacturing Defects or Incorrect Items

If you believe we made or shipped an incorrect item, or an item has a manufacturing defect, contact us within the applicable inspection period. Include your order number, a description of the issue, and clear photographs of the product and labels.

Do not install, alter, trim, cut, paste, wet, or discard an affected item before contacting us. We will review the issue and explain the appropriate remedy. When only one panel or piece is affected, we may be able to replace that portion of the order.

Shipping Damage

If your package or product arrives visibly damaged, contact us within 7 calendar days of delivery. Photograph the product, shipping box, label, and protective packaging. Keep everything until we have completed our review.

Measurements and Product Selections

Customers are responsible for providing accurate wall measurements and selecting the correct material, panel height, quantity, and available design options. If you are unsure what to order, review our measuring guide or contact us before checkout.

Panels ordered too short cannot be made taller after production. Additional panels may be purchased when available, but an exact match to an earlier order cannot be guaranteed.

Wall Preparation and Installation

Wall paint, texture, cleanliness, moisture, and installation method can affect adhesion and removal. Make sure your wall is suitable for the material you ordered and follow the instructions included with your product.

Wait at least 6 weeks after painting before applying peel and stick wallpaper or wall decals. Test a sample on the actual wall if you are uncertain about paint or surface compatibility. An adhesion problem caused by an unsuitable wall or incorrect installation is not a manufacturing defect.

For guidance, see our wall cleaning guide and troubleshooting and installation tips.

Contact Us

For a cancellation request or an issue with an order, contact MotoMoms Decor promptly. You may also email motomomsdecor@gmail.com. Include your order number and photographs when reporting a product or shipping issue.

Nothing in this policy limits consumer rights that cannot legally be waived.